Refund Policy

1. Automatic credit returns

If a video fails, is refused by the model provider's content filter, or times out, the held credits return to your balance automatically. You don't need to request anything.

2. Videos that were created

AI output is creative and won't always match your expectations. Credits for a successfully created video aren't returned for reasons of taste. If a result is clearly broken (empty file, won't play, wrong length), report it within 7 days and we'll return the credits after checking.

3. Money refunds

• Credits added to your balance cannot be exchanged back for money.
• Exceptions: double payments, payments charged without credits arriving, or system errors on our side. Request within 14 days with the payment reference.
• Money is returned to the original payment method through the payment processor. Timing depends on your bank or card issuer.

4. Card chargebacks

If you file a chargeback for a payment whose credits were already used, we may freeze the account until it's resolved. Contact us first — it's usually faster.

5. How to request

Email [email protected] with your account email, the payment reference (starting with "VH") and a short explanation.